Page 6 - Augusta Fire Department Strategic Plan 2026-2029

The Planning Process

A Systems Thinking Approach

A time-tested, easy-to-follow, and replicable “Systems

Thinking Approach” was used for the Strategic Planning
process. This approach clarifies the strategic direction and

focus of the entire department as evidenced by its

strategies and success measures. It asks Five Strategic

Thinking Questions – in sequence:

PHASE 1: Where do we want to be?

PHASE 2: How will we know when we get there?

PHASE 3: Where are we now?

PHASE 4: How do we get there?

PHASE 5: What is changing in the environment that we
need to take into account?

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