Page 3 - IT Strategic Plan 2023-2025

CIO’S

MESSAGE

I am honored to present the Information Technology (IT) Department
Strategic Plan for 2023-2025. This plan lays out our department’s
mission, vision, priorities, and strategic initiatives. Please keep in mind
that this is a living document that will be updated regularly to address
the city’s changing technology needs.

This strategic plan is not meant to be a list of every project Infor-
mation Technology will undertake over the next three years. Rather, it
is a road map that articulates the strategies IT will use to anticipate
and meet the organization’s emerging technology needs, pending Ms. Tameka Allen
available funding and staffing.
Chief Information Officer
You may notice that this plan does not capture year 2022. Our intent
was to have this plan coincide with the overall City Strategic Plan.
However, we were not able to coordinate the two initiatives. There-
fore, we had to move forward with initiating this plan for 2023-2025. In
order to effectively manage, prioritize and plan the lifecycle of tech-
nology investments, and to ensure alignment with our stakeholders,
we included our customer departments at the table.
THE STRATEGIC PLAN IS
Augusta is constantly being challenged to meet the need for public
services in innovative and efficient ways. As a department, IT plays a
critical role in assisting our leaders in making informed technology OUR ROADMAP - IT
decisions for our government. These decisions must be conducive to
improving service delivery, ensuring data security, and—most of all— OUTLINES HOW
empowering our customers, both internal and external. This strategic
plan provides a framework to guide those recommendations.
TECHNOLOGY SUPPORTS
As the IT Department looks ahead to the next three years, we
recommit ourselves to our departmental priorities with renewed de-
termination. The development of this plan would not have been possi- OUR GOVERNMENT’S
ble without the work and input of the IT Department staff. I continue to
be grateful for their commitment, expertise, suggestions, and dedica- OPERATIONS AND HELPS
tion to meeting the needs of our customers.
MEET THE NEEDS OF OUR
Sincerely,
CITIZENS.

Ms. Tameka Allen
CIO, Information Technology Department

Information Technology Strategic Plan 2023-2025 3