Page 3 - IT Strategic Plan 2026-2028

CIO’S

MESSAGE

I am honored to present the Information Technology (IT) Department
Strategic Plan for 2026-2028. This plan lays out our department’s
mission, vision, priorities, and strategic initiatives. Please keep in mind
that this is a living document that will be updated regularly to address
the city’s changing technology needs.

This strategic plan is not meant to be a list of every project Infor-
mation Technology will undertake over the next three years. Rather, it
is a road map that articulates the strategies IT will use to anticipate
and meet the organization’s emerging technology needs, pending Mr. Reggie Horne
available funding and staf ng.
Chief Information Of cer
Augusta is constantly being challenged to meet the need for public
services in innovative and ef cient ways. As a department, IT plays a
critical role in assisting our leaders in making informed technology
decisions for our government. These decisions must be conducive to
improving service delivery, ensuring data security, and—most of all—
empowering our customers, both internal and external. This strategic
plan provides a framework to guide those recommendations.
THE STRATEGIC PLAN IS
As the IT Department looks ahead to the next three years, we
recommit ourselves to our departmental priorities with renewed de-
termination. The development of this plan would not have been possi- OUR ROADMAP - IT
ble without the work and input of the IT Department staff. I continue to
be grateful for their commitment, expertise, suggestions, and dedica- OUTLINES HOW
tion to meeting the needs of our customers.

TECHNOLOGY SUPPORTS
Sincerely,
OUR GOVERNMENT’S

OPERATIONS AND HELPS
Mr. Reggie Horne
CIO, Information Technology Department
MEET THE NEEDS OF OUR

CITIZENS.

Information Technology Strategic Plan 2026-2028 3