Page 25 - 2025 Augusta Annual Report

Augusta 311

Augusta 311 serves as the primary point of contact for non-
emergency services across Augusta, Georgia. In 2025, the
division handled more than 159,000 calls, helping connect
residents to city services and improving response
coordination across departments. What does
PLANNING & 311 do?
DEVELOPMENT
2,547 RECREATION
MOSQUITO & PARKS UTILITES RISK MGT
CENTRAL CONTROL 178 1,910
SERVICES 1,980 334
1,749

ENVIRONMENTAL TRANSIT
38,339 75
SHERIFF’S OFFICE ANIMAL SERVICES
1,008 MARSHAL’S OFFICE 898 ENGINEERING
7,148
AI Chat 1,068
5.5% 2025 Constituent Interactions
Web Portal
9.2% Information
Service Requests
Calls 93,783
Phone Calls
36.8% 115,439 Phone Calls

Mobile App 80,000
17.3% 4,832 Emails

3,844 Mobile App 60,000

2,825 Web Portal 47,234
40,000
9,516 AI Chat
Emails Pg. 25
31.3%