Page 20 - 2025 Augusta Annual Report

Department
Highlights

Augusta Utilities

T
E
R

R
W

&
S
E
E
R
O
WATER & SEWER RESPONSE
P
E
S
N
S
E
A
W
Water & Sewer Operations System Activity
• 292 Water Main Breaks Responded To • 1,372 Water Dispatch Calls
• 673 Service Leaks Addressed • 1,328 Sewer Dispatch Calls
• 909 Sewer Backup Calls Responded To • 1,267 FOG Inspections
U
U
C
T
R
A
R
D
S
T
N
&

E
Y
H

R
A
S
F
INFRASTRUCTURE & HYDRANTS
I
N
T
R
Service Lines: 80 Installed | 55 Replaced
Water Taps: 68 Sold | 54 Installed
Hydrants: 58 Installed | 77 Repaired | 116 Serviced
S
C
T
T
CUSTOMER OPERATIONS
A
E
I
N
R
U
O
P
O
E
O
M

R
S
Customer Service
• 88,766 Work Orders Generated
• 1,577 Meter Work Orders Completed
Customer Engagement
• 75,000 Active Accounts
• 9,258 New Accounts Created
• 81,169 Walk-In Customers Served
• 83,969 Customer Calls Handled
U
K
S
D
R
E
C

CUSTOMER SERVICE & WORK ORDERS
R
O
I
E
C
E
M
V

S
E
R
R

R
S
O
W
O
&

T
88,766 Work Orders Generated (Customer Assistance)
1,577 Water Meter Work Orders Completed
1,372 Water Dispatch Calls Received
Pg. 20