Page 32 - Augusta Fire Department Strategic Plan 2026-2029
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Appendix B
The “Key Success Measure Glossary” describes how the Key Success Measures are being defined;
what the targets or trends will be, if known; how the data is being calculated to determine the
measure; and the source from which that data will be drawn.
Success Measure Target Calculation Source of Data
External Stakeholder
Success Measures
The total number of citizen survey
· Year 2026 - 2027(1) scores added together, then
Customer Satisfaction · Year 2027 - 2028(2) divided by the total number of Customer Survey Results
records
Survey Scores · Year 2028 - 2029(3) citizens who took the survey, (2026)
resulting in a percentage average
score.
Total pre-incident property value
minus total post-incident loss
value.
Dollar value of property Augusta GIS, NERIS incident
saved Assessed value X percentage of reports
loss = Amount of property loss
(FEMA Calculation)
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