Page 18 - IT Strategic Plan 2023-2025
P. 18

MOBILITY &









                              REMOTE WORK
















                                                                    Develop and provide mobile
                       6                                      solutions for public services and



                                                                 Augusta employees, including
                                                                         support for remote work.





                                                                                 Augusta’s     employees       work
                                                                                 throughout  the  community  to
                                                                                 provide  services  and  maintain
                                                                                 public spaces and infrastructure.
                                                                                 It is essential that employees can
                                                                                 communicate  and  access  their
                                                                                 information wherever they are—
                                                                                 whether  sitting  at  a  desk,  using
                                                                                 equipment  out  in  the  field,  or
                                                                                 working  remotely.    This  mobile
                                                                                 technology  also  enables  staff  to
                                                                                 take advantage of location-based
                                                                                 applications  for  asset  manage-
                                                                                 ment and work order tracking.

                                                                                 Citizens also expect to be able to
                                                                                 access    needed      government
                                                                                 resources,  submit  311  service
                                                                                 requests,  and  pay  bills  directly
                                                                                 from their smartphones. Secure,
                                                                                 convenient  mobile  services  are
                                                                                 required  for  Augusta  to  provide
                                                                                 excellent  customer  service  to
                                                                                 the public.



         18   Information Technology Strategic Plan 2023-2025
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