Page 18 - IT Strategic Plan 2026-2028

MOBILITY &

EFFICIENCY

Develop and provide ef cient
6 solutions for public services and

Augusta employees, including
support for remote work.

Augusta’s employees work
throughout the community to
provide services and maintain
public spaces and infrastructure.
It is essential that employees can
communicate and access their
information and operate ef -
ciently wherever they are—
whether sitting at a desk, using
equipment out in the eld, or
working remotely. This mobile
technology also enables staff to
take advantage of location-based
applications for asset manage-
ment and work order tracking.

Citizens expect to be able to ac-
cess needed government
resources, submit 311 service
requests, and pay bills directly
from their smartphones. Secure,
convenient mobile services are
required for Augusta to provide
excellent customer service to
the public.

18 Information Technology Strategic Plan 2026-2028