Page 28 - IT Strategic Plan 2023-2025

Department Project Description Year

Engage consultant to perform an internal security
Citywide Security Audit 2023
audit and conduct external penetration testing.

Identify technology training needs across
Training Catalog
Citywide customer departments and create regular training 2023
Update
opportunities.
Explore replacement/implementation of new
Civil & Magistrate Assess EWI & Initial Electronic Warrant Information and initial 2023
Court Appearance Systems
appearance software systems.

Implement Online Online payment option will offer citizens another
Civil & Magistrate Payments for Local convenient way to pay their local ordinance 2023-2024
Court
Ordinance Tickets tickets.

Scan records from 1960s to 1994 to a digitized
Digitize Civil and
Clerk of Court format to provide faster and easier accessibility to 2024-2025
Criminal Records
citizens. Project may span over several years.
Resume multi-year effort to digitize historical
Digitize Real Estate
Clerk of Court Microfilm Historical documents, enabling abstractors, the public, and 2024
employees to quickly locate deeds and plats of
Records
the past.

E-Filing Services for Continue expanding e-filing services into Superior
Clerk of Court Superior and State and State criminal divisions in an effort to make 2023-2024
Criminal Divisions office as paperless as possible.

Implement call center software currently in use
Implement a Call across the City to improve customer service,
Clerk of Court 2024
Center streamline and better manage phone calls, and
make best use of staff.

Assess the existing audio/visual equipment in the
Assess A/V Equipment Commission Chambers and determine if
Commission in Commission replacements or additional equipment should be 2023
Chambers
implemented.

A/V System Replace existing courtroom audio/visual
Court
Administration Replacement at the equipment to improve quality, reliability, and ease 2023-2025
Judicial Center of use.

Provide a seamless, remote process for individual
Court Smart Mobile Jury
Administration Management juror qualification, orientation, processing, 2023-2024
payment, and reporting to courtrooms.

Information Technology Strategic Plan 2023-2025 APPENDIX - 5