Page 24 - IT Strategic Plan 2026-2028

Estimated
Department Project Description Completion
Year

Explore options for upgrading and/or replacing the
311 311 Software Consolidation 2028
current CSR system used by 311.
Develop and implement plan to improve digital
Citywide Digital Services Plan services for the public (e.g., online payments, 2028
request forms, etc.).
Work with customer departments to refresh their
Departmental Websites
Citywide City websites, including implementation of 2028
Refresh
improved digital services as needed.
Reevaluate business processes and potential
Reevaluate ERP Financial
Citywide software solutions for the Citywide enterprise 2027
System
resource planning system.
Implement & Maintain
Citywide Enhanced Online Transparency Leverage online tools to provide additional 2028
transparency and public access to data.
Tools for Augusta Government

Identify technology training needs across customer
departments and create regular training
Citywide Training Catalog Update opportunities as well as enhance the ongoing 2027
required security and artificial intelligence (AI)
training.

Manage the ongoing replacements of endpoint
Capital Improvement Project
Citywide hardware to ensure success of the Capital 2026, 2027, 2028
for Endpoint Replacements
Improvement Project for endpoint devices.
Assess Management & Implement new ways of tracking location, usage,
Citywide 2027
Tracking and resource utilization for all endpoint devices.
Augusta Business Systems Work with business system vendors to ensure data
Citywide Data Accessibility and accessibility to support internal customer 2026-2028
Operations Dashboards processes and citizen transparency.

Support Clean City Initiative by deploying solutions
for data collection, department collaboration, and
communication. ArcGIS cloud solutions including
Citywide Clean City Initiative Support WebApps, Dashboards, Collector, Survey123 will 2026-2028
be deployed for multiple departments (Public
Safety (RCMO/RCSO), Environmental Services,
Engineering, P&D Code Enforcement, etc.).

Work within the Homeless Task Forces' Mission
and Vision to support Homeless Management
Commission Homeless Task Information System (HMIS) and RCSO data
Citywide 2026-2028
Force Support sharing initiatives. Coordinate IT work group to
determine the data needs, tools and solutions to
support internal and outside partners.

Integrate Master Road and
Addressing Database with all Integrate MRAD with county systems to ensure
Citywide consistency of addressing and data quality across 2026-2028
internal systems for address platforms.
validation

Page 1 of 5