Page 24 - IT Strategic Plan 2023-2025

Department Project Description Year

311 Software Explore options for consolidating existing software
311 2023-2024
Consolidation functionality for 311 into a single platform.

As Customer Service moves under 311, assess
Utilities Customer
311/Utilities Service Transition to technology requirements and work with 2023
departments to ensure needed software
311
applications and equipment are available.

To provide an extra layer of transparency, install
Board of Live Stream Video cameras in strategic areas to live-stream early 2024
Elections Monitoring processing and tabulation of absentee ballots,
ballot duplication, adjudication, etc.

Deploy additional tablets, keyboards, and portable
wireless devices at each polling place on Election
Board of Mobile Equipment at
Elections Polling Locations Day to support better communication with the 2024
central Elections Office and enable staff to meet
all reporting requirements.

Assess technology requirements and work with
Board of Relocate Board of department to ensure infrastructure, hardware,
Elections Elections and A/V equipment are available in new facility as 2024
needed.

Augusta Business
Systems Data Work with business system vendors to ensure
Citywide Accessibility and data accessibility to support internal customer 2023-2025
Operations processes and citizen transparency.
Dashboards

Support Blight Committee and Chronic Nuisance
Chronic Nuisance
Citywide Enforcement Team Enforcement Team (CNET) by deploying solutions 2023
for data collection, department collaboration, and
(CNET) Support
communication.

Work within the Homeless Task Force's Mission
and Vision to support Homeless Management
Commission Homeless Information System (HMIS) and RCSO data
Citywide 2024
Task Force Support sharing initiatives. Coordinate IT work group to
determine the data needs, tools and solutions to
support internal and outside partners.

Information Technology Strategic Plan 2023-2025 APPENDIX - 1