Page 26 - IT Strategic Plan 2026-2028

Estimated
Department Project Description Completion
Year

Implement Online Payments for Online payment option will allow citizens another
Civil & Magistrate Court 2027
Local Ordinance Tickets convenient way to pay their local ordinance tickets.
Implement an updated version of the Agenda
Agenda Management System
Clerk of Commission Management System used by the Clerk of 2027
Upgrade
Commission.
Migrate Court Management Migrate the Court Management System from an on-
Clerk of Court 2028
System to the Cloud premise solution to a cloud-based solution.
Resume multi-year effort to digitize historical
Digitize Real Estate Microfilm documents, enabling abstractors, the public, and
Clerk of Court 2028
Historical Records employees to quickly locate deeds and plats of the
past.

Implement call center software currently in use
across the City to improve customer service,
Clerk of Court Implement a Call Center 2028
streamline and better manage phone calls, and
make best use of staff.

Migrate Real Estate Recording Migrate the Real Estate Recording System from an
Clerk of Court 2028
System to the Cloud on-premise solution to a cloud-based solution.

Assess the existing audio/visual equipment in the
Assess A/V Equipment in Commission Chambers and determine if
Commission 2027
Commission Chambers replacements or additional equipment should be
implemented.

Provide a seamless, remote process for individual
juror qualification, orientation, processing,
payment, and reporting to courtrooms (without the
Court Administration Smart Mobile Jury Management 2026
need for jurors to pre-gather or be processed as a
group). Allow jurors to check-in and be assigned
reporting times through mobile devices.

Support 911 Dispatch in taking advantage of new
Provide Guidance to E911 on Next Generation 911 capabilities. Assist with
E911 2028
Broadband Initiatives broadband initiatives to deliver world-class
capabilities to first responders.
Collaborate with Emergency Management
GIS-Based Solutions for
EMA Disaster Preparedness, Department to provide GIS solutions for 2026-2028
emergency response for EMA, other departments,
Response, and Recovery
and the general public.
Migrate the waste management system to the
Engineering & Waste Management System cloud to remain current with the software's latest 2026
Environmental Services Migration to Cloud
version.

Engineering & Scalehouse Software Implement new cloud software for Scalehouse 2026
Environmental Services Replacement management and accounting software.

Support the AFD as they build a new Fire Station
Fire Department Fire Station 3 2026
#3.

Implement new Human Resources Information
Human Resources Implement HRIS System 2026
System.

Page 3 of 5