Page 9 - IT Strategic Plan 2023-2025

PRIORITIES

Information Technology’s priorities shape and guide the
work of the department. These priorities articulate how IT

carries out our mission on a daily basis. Consistently
keeping these priorities in focus enables the department

to fulfill our vision.

1. Manage the department’s operations, resources,
projects, and contracts with technical excellence and
fiscal responsibility.

2. Provide exceptional support to all our customers.

3. Deliver a final product that meets our customers’

needs and enhances their productivity.

4. Work with customers to improve business operations

by thoroughly understanding their processes and by
planning, implementing, and managing the best

information technology solutions.

5. Provide vision, leadership, and a framework for
evaluating emerging technologies and implementing
innovative solutions.

6. Provide all customers with convenient access to appropriate information

and services through technology.

7. Effectively communicate information about plans, projects, and achieve-

ments to all affected stakeholders.

8. Develop and maintain a reliable communications and security infrastructure
which operates today and in the future with minimal downtime.

9. Provide adequate training and documentation to all customers.

Information Technology Strategic Plan 2023-2025 9